Ordering
How do I place an order?
Choose the item you want, select your size and colour, add it to your cart and follow the checkout steps. You will receive a confirmation email as soon as the order is placed.
Can I change or cancel my order?
If your order has not yet been dispatched, email us as soon as you can and we will do our best to amend or cancel it. Once a parcel has left our facility we cannot recall it, but you can still return it under our 31-day Return & Refund Policy.
How do I find the right size?
If you are unsure which size to choose, email us before you order and we will help. If something does not fit, you can request an exchange within 31 days of delivery. For more information, visit our refund policy.
Shipping
How much does shipping cost?
Shipping is free on every order within Australia. There is no minimum order value. For more information, visit our shipping policy.
Where do you ship?
We ship within Australia only. We do not currently ship to other countries. For more information, visit our shipping policy.
How long will my order take?
Orders are prepared within 1 to 2 business days and delivery takes a further 4 to 8 business days, so most orders arrive within 5 to 10 business days. Orders placed before 6:00 PM Sydney time on a business day are counted from that day; later orders are counted from the next business day. For more information, visit our shipping policy.
Who delivers my order?
Deliveries are handled by Australia Post. For more information, visit our shipping policy.
How do I track my order?
You will receive an email with your Australia Post tracking number as soon as your order ships. See our Track Your Order page for details. For more information, visit our shipping policy.
Will I pay any extra charges on delivery?
No. Prices are shown in Australian dollars and include any applicable GST. For more information, visit our shipping policy.
Returns and refunds
What is your return policy?
You have 31 days after receiving your item to request a return. Email us with your order number and we will send you return instructions and the return address. Return shipping is paid by the customer unless the item is faulty, damaged or not what you ordered. For more information, visit our refund policy.
Do you offer exchanges?
Yes, we accept exchanges. Contact us within 31 days of delivery with your order number and the size or colour you would like instead. For more information, visit our refund policy.
When will I get my refund?
Once your return reaches us it is inspected within 7 business days and the refund is issued to your original payment method. Depending on your bank, it can take a further 3 to 5 business days to appear on your statement. For more information, visit our refund policy.
Do you charge a restocking fee?
No, we do not charge restocking fees. For more information, visit our refund policy.
Payment
Which payment methods do you accept?
Apple Pay, Diners Club, Discover, Google Pay, Mastercard and Visa. For more information, visit our payment policy.
Which currency are prices in?
All prices are shown and charged in Australian dollars (AUD), including any applicable GST. For more information, visit our payment policy.
Is it safe to pay on your site?
Yes. Payments are processed over an encrypted connection by established payment providers, and we do not store your card details. For more information, visit our payment policy.
Still need help?
Email us or use our contact page. We respond within 24 business hours.
Contact information
Store name: Bianca Boutique
Company: GalleonWork LLC
Address: 1309 Coffeen Avenue, Suite 1200, Sheridan, WY 82801, United States
Email: info@biancaboutique.co
Phone: +1 307 445 3829
Customer service hours: Monday to Friday, 9:00 AM to 5:00 PM (Sydney time)
Response time: within 24 business hours